Privacy Policy

Thank you for using the Heritage Hospitality Loyalty App ("the App"). At Heritage Hospitality, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our Loyalty App.

1. Information We Collect

1.1. Personal Information: When you sign up for the Loyalty App, we may collect personal information such as your name, email address, phone number, and date of birth. We may also collect information about your interactions with the App, such as your transactions and points earned.

1.2. Device Information: We may collect information about the device you use to access the App, including the device type, operating system, unique device identifiers, and mobile network information.

1.3. Location Information: With your consent, we may collect your precise or approximate location information to provide location-based services within the App.

1.4. Usage Information: We may collect information about how you use the App, such as the features you interact with, the pages you visit, and the actions you take within the App.

2. How We Use Your Information

2.1. Provide and Improve Services: We use the information collected to provide, personalize, and improve the Loyalty App, including offering rewards, promotions, and personalized experiences.

2.2. Communicate with You: We may use your contact information to send you important notifications, updates, and promotional messages about the Loyalty Program and Heritage Hospitality services.

2.3. Analytics and Research: We may use aggregated and anonymized data for analytics, research, and reporting purposes to understand trends, user behaviour, and improve our services.

3. Information Sharing and Disclosure

3.1. Service Providers: We may share your information with third-party service providers who help us operate, maintain, and improve the Loyalty App. These service providers are contractually bound to use your information only for the purposes of providing services to us and are obligated to maintain confidentiality.

3.2. Legal Compliance: We may disclose your information when required by law, regulation, legal process, or governmental request.

4. Your Choices

4.1. Opt-Out: You may opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in the messages or by contacting us directly.

4.2. Location Information: You can control the collection of location information through your device settings or by adjusting the permissions within the App.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

6. Children's Privacy

The Loyalty App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we may have collected information from a child under 13, please contact us immediately.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at manager@nationalhotelfremantle.com.au

By using the Heritage Hospitality Loyalty App, you consent to the collection and use of your information as described in this Privacy Policy.